Arena enables you to analyze call priorities, call routing options, staffing optimization, caller wait times and more. The full-featured functionality of our Arena Call Center Simulation Software makes it a great solution for companies seeking to improve their call center operations and improve customer service.
Features and Capabilities
Easy-to-Build Call Center Process Flow
- Build a call center process flow in a fast, intuitive and easy-to-learn manner
- Drag and drop elements and structures allow you build simulations and visualize results
- Engaging 2D and 3D animation capabilities that do not require programming assistance
Dashboards for Call Center Optimization
- Built-in dynamic dashboards provide the model analysis you need to facilitate call center optimization
- Build customized displays of the model information to enable you to better understand what is happening in your process
Common Capabilities
- Analyze Call Priorities
- Evaluate Call Routing Options
- Optimize Staffing
- Reduce Caller Wait Times
