FAQ

Start your registration process by scanning the QR code on the product packaging label or by manually entering the product Serial Number and Catalog Number.

To scan a QR Code, open your phone’s native camera app or a third party QR Code scanner. Align the camera with the QR Code and follow the link.

If you do not have access to the QR Code located on the product packaging label, you can enter the Serial Number and Catalog Number using the manual entry option.

An end-user customer should register the product(s) to the “My Company” option during registration. Products should only be registered to "My Company" when the address listed for the company is the final location for those products.

View the complete and current list of registration-eligible products.

Rockwell Automation follows strict security protocols. Please note, your secure Rockwell Automation account credentials are required for you to access information regarding your product(s). 

Typically, you will see your warranty status upon completion of your product(s) registration. You can find your warranty status for your product(s) in the "My Registrations" option on the Product Registration page in myRockwell. 

In some cases, it may take longer for us to verify the information submitted after which time you will receive an update notification.

You may have entered incorrect product information at the time of submission, your product may not be included in the Product Registration Program, or your existing warranty is either already extended or expired. Warranty extensions are not cumulative.

Products identified as "Registerable" shipped by Rockwell Automation directly to end-users or to authorized Allen‑Bradley Distributors and authorized resellers and registered to an end-user location may be eligible for a warranty extension. Please refer to the previous question for products that may be ineligible for warranty extension.

View the Extended Warranty Terms.