Support

Customer Care

Get help with product orders, services, accounts and subscription questions.

Our Customer Care support team is here for you. For urgent matters, please call or chat.
Please note: You may need to be signed into your Rockwell Automation account to access some of these functionalities.

Call Us

Phone support available during standard business hours

Phone Directory

Chat with Us

Available for North America, Brazil, APAC/SP only

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Request Forms

Order Expedite Request Form Field Service Request Form (Americas only) Software Registration & Changes

General Questions

Typical response within one business day

Submit a Question View Support History

Support Offered by Customer Care

Order Support

Delivery and Process Questions

Order Management

Rebates and Credits

Returns and Exchanges

Warranty Support

Product Information

Part Validation

Pricing and Product Availability

Product Alternatives and Configuration

Product Obsolescence

Repair and Remanufacturing Services Availability

Lifecycle Service Information

On-Site Field Service Dispatch

On-Site Field Service Scheduling

Repair and Remanufacturing Support

Training Services

Subscription Services

Password Reset

Software Subscription Support

TechConnect Contract Administration

TechConnect Contract Entitlement

TechConnect Quotes