Imagine being able to respond to customer needs faster and rapidly resolve production issues. With the FactoryTalk® Remote Access™ solution, you don’t have to travel to manage, configure, and initiate secure connections to automation equipment. Discover a faster way to deliver great support from anywhere, expand your workforce and enable new opportunities for revenue generation.
See How the FactoryTalk Remote Access Solution Works
Dive into the functionality that makes up this complete remote access solution.
Discover How Remote Access Solutions Impact You
Improve Response Time
Remotely access and support customer equipment in a moment’s notice! When customers call, you can get connected quickly – no matter where you are.
Reduce Costs
With remote access, you don’t need costly travel time and expenses to help. Customers will appreciate this – and so will your bank account.
Maximize Productivity
When you can service customer equipment on-demand, you’re poised to fast-track fixes, reduce downtime and maximize productivity.
Secure Connectivity
Protecting your work is serious business. From multi-factor authentication and encrypted protocols to local access control and more, you can make security a priority.
A Complete Industrial Remote Access Solution
Leverage the power of FactoryTalk Remote Access Manager available via FactoryTalk Hub. Then, create a secure connection to automation equipment using one of the remote access ready endpoints that best supports your application.
Stratix 4300 Remote Access Router
Embedded Edge Compute Module
ASEM 6300 Industrial PC
OptixPanel
Remote Access is Making More Possible
The ability to securely connect to customer equipment from anywhere and at any time opens a new world of possibilities. This level of support bypasses the travel and expenses and gets straight to addressing any issues – helping to improve machine uptime and keep production moving.
Far-reaching on-demand support
Now, even your farthest operations are within reach! Being able to remotely support customer equipment means that no matter where your expert technicians and engineers are in the world, they are always nearby.
Act quickly at any stage
Think remote access is only a support solution? Think again! Whether it's virtual commissioning or remote firmware management, the FactoryTalk Remote Access solution can help your machine reach operation faster and keep it running at its best.
Be ready for the future
Part of delivering great support is being able to anticipate customer needs. With the FactoryTalk Remote Access solution, you can address today's data requirements while being poised to take on emerging applications, like remote support in an augmented or virtual reality (AR/VR) environment.
Unlock a Better Way to Support Your Assets
By using the FactoryTalk Remote Access solution, you can provide installation support, programming upgrades, break-fix applications, remote services and diagnostics – right from where you are.
Key features:
- Easy and intuitive web-based user interface
- Initiate and maintain remote connections independent of physical location
- Centralized management of account, users, permissions and device registration
Protect the Work You Do
We know that security is a critical issue. Our solution enables you to initiate and maintain secure connections, from anywhere.
Security capabilities include:
- VPN technology optimized for industrial connectivity with outbound only connections
- User group management, permission control and role-based access
- Auditing and logging of administration changes and remote connections
- Integrated Firewall that allows configuration of permission policies over the VPN tunnel
- Authentication that confirms only trusted devices may be registered to the account domain
- Enable and Disable remote connectivity
- Asset Management that supports organizing remote devices in a hierarchical form and enables enhanced role-based access
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